I have called many times with no luck I have sent numerous emails over the last week. I have contacted the airlines and because of grounding due to coronavirus. You are the only ones that can arrange a credit voucher. My booking code is AGTLXL. PLEASE contact me as a matter of urgency. This is becoming more frustrating day by day with no communication. You accepted my payment have the decency to reply to my emails
Hi, you will receive a reply by mail during next days.
You can find all the procedures and info in the following link. Regards
http://uk.travelgenio.com/pages-information-regarding-covid-19-coronavirus