Claudia T.

Jeff Bezos has done a good job of creating a company full of damaged, cheap crap mostly from China. The customer service is better than the products and most of the time it's trash too. It hasn't always been so bad but now you're lucky to get something on time, in great condition that looks like it's original photo and description. And if it needs a return good luck getting a full refund or any return without first spending over an hour on chat or phone with robots and comatose reps. Even the "leadership team" wouldn't know a leader if it kicked them in the butt. Used to use it occasionally but after a move where a digital piano, turntable stand and dresser arrived missing pieces or broken, and a sofa never arrived after two and a half months, I am just... done. Hasty la vista baby!

I got three dresses for $120-something total (on sale!) and they were cheaply made and too small. I was so upset I wrote a review and contacted them and tweeted about it. Sooo, they finally decided to refund me because they would have otherwise made me return the dresses to China which is incredibly expensive- I did that for a bridesmaid dress once for half the price of the dress. So I'm relieved they refunded me and I can only hope they fix the size charts ON each dress and the quality of the dresses. Having said that they have potential and really cute designs. They also are planning to open return centers in the US they said. I'm not deleting my initial review just changing it to make it less wrathful:)

Update: I came back to this site because a lady messaged me and said she had had a similar experience but was not going to get a refund and would have to return her dress to China which would cost as much as the dress. This is not ok. What else isn't ok is that my review was 2 stars and they changed it to 5 somehow. Wow. You have to improve your company before you can earn that.

Update 2: I just received a call from the company at 9pm on an unknown number. How rude and sketchy is that? I assume they wanted to ask me again to remove this review but before they could continue I told them to leave me alone. Hopefully they will do that now, thanks.