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Claire M.

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1 Review by Claire

Pottery Barn

  • Pottery Barn

“Slow Delivery, Decline in Quality and Bad Customer Service”
9/6/18

Delivery takes forever and stuff on back order for weeks. No notifications, had to be pro-active and keep checking shipping status and constantly call. Returned furniture to store, was advised refund back on credit card, then got gift card weeks later in the mail minus shipping/handling! Issue was never resolved, so forced to use credit. Today, after checking status of order placed on 8/30, was unable to get furniture delivered until 9/14 even though they have it ready for delivery. That's the earliest! Quality has declined, over priced and bad service! Been a PB credit card holder for over 14 years and totally disappointed!

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