C L.

LONG OVERDUE UPDATE: Sorry, I just saw this email that someone rated my review and realized that I never updated it.

I was contacted by customer service shortly after this review, and I did receive my order shortly after this review, as well as a full refund, which I by no means expected. The lingerie was not amazing quality, but I think the corset was worth what I paid at purchase time. One metal piece that the hook rests on it did break off the 2nd time I worse it, but I might have strapped it too tight to get more curves. I've heard from people that the site has gotten better, but unfortunately I don't have the money to spend on it right now. We're doing fertility treatments that aren't covered by insurance so I have to save everything I can.

ORIGINAL REVIEW: 1 STAR

I ordered something online, reading that it takes a few days processing plus the shipping. That's no big deal to me. I ordered on 01/17, order was in processing from 01/18 onward.

I needed the items for February 2nd, which has passed. I emailed them twice, and for no response. Their own website estimates 2-3 days delivery for my items after a few days processing. My estimated delivery was by January 28th. The site also says they'll do their best to respond within so many hours of a business day to messages. I never got a response.

After 21days I got an email that my products have shipped, an estimated date of delivery by January 28th, which LOL has long passed, and a tracking number. The tracking number said no status for two days. On Feb 10th it finally showed on USPS site as a valid package being tracked. It says on the 8th it was picked up by a shipping partner and as of the 11th the USPS is still awaiting the package so that they can actually get it to me.

I don't care that they rebrand the lingerie with their tags. I liked their site, I liked the look of the lingerie, I liked at the options and sizes. I don't even really mind that it takes longer than 5 days.

What I do mind is that I ordered on the 17th, it was being processed on the 18th and two weeks later when I needed it... I STILL didn't have it. I had no response from customer service. I have no refund. I have no items. I have no "we're sorry."... nothing. The money was removed from my back account by night 1 though. That sure didn't take time. I could have purchased similar items elsewhere, had them sooner, and paid about the same.

I cancelled my VIP membership, which I was actually excited to start doing so I could have a fun surprise for my man once a month. Had someone even responded to me maybe I'd feel differently.

Things happen, mistakes can be made, delays happen... not even programming an automated "if, then" email to your customers whose orders are majorly delayed isnt even bad customer service... it's no customer service. The company clearly doesn't care. I got a phone call when my Wal-Mart site to store order was 3days late. I think AdoreMe could at least email me.