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C L.

Contributor Level

Total Points
86

1 Review by C

  • Rosegal

7/23/14

Worst online ordering experience of my life.
I had a discount code, and like some other responders I therefore ordered many cute things I was excited about (totaling $210, with discount). They arrived smelling like gasoline, and were the worst quality. One item had a cute corsetlaced look, but the straps for the lacing were misaligned by over 2", so it became slanted. The swimsuits had no elastic, the shirts and dresses were thin, horrible material, there was not a single item in the order that was worth keeping if the gasoline smell faded.
Therein lie the problems - it costs a fortune to return to china. They offered me a $20 store credit for all the failed items, then a $30 store credit. The broken English emails whined about their shipping costs, and seemed to have no comprehension of or care for the complaint I was making. I finally escalated the concern to my PayPal fraud department, and then RoseGal offered me a $70 refund - meaning I needed to accept a $140 loss on this hugely regretted purchase. I declined that and opted to pay for shipping to return the item for a full refund through PayPal (even after paying for shipping, RoseGal would charge me for their outbound shipping, and restocking costs, so be sure not to fall for that trick).
I am glad to hear some of the reviewers received cute items, but there are other companies with US based return centers that I would recommend long before crossing your fingers that your item isn't a disaster from this company.
Good luck, but mostly, just don't do it

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rosegal r. – Rosegal Rep

Dear friend,
I am aftaid there is some misunderstanding between us. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service

C Has Earned 6 Votes

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