I purchased some expensive parts a couple hundred dollars worth and FedEx delivered them to the wrong address. I had confirmation from FedEx that they were delivered to the wrong address. I contacted NorthAmericaHVAC several times to help me and all they can say the package was delivered it's out of our hands. I contacted fedex and filed a claim and they said NorthAmericaHVAC was to initiate a lost package procedure. NorthAmericaHVAC has taken my hard earned money and has no customer service. All I can say is carma is a batch. If you know what is good for you will take your business elsewhere. This is truly the worst case of customer service I have ever dealt with in my 52 years. This is what they put on Facebook to lie about how they take care of their customers. B.S