Chuck G.

Ordered on the 14th. Slill in "processing" on the 20th. They had 5 business days so I called the 800 number to cancel. The operator was totally oblivious to the fact it had not even been picked or shipped[they can only charge you when it ships... so I knew] but instead insisted I could not cancel because it was "probably" going to ship later that day. Next day still in "processing". But by then I had stopped payment. And I went on "chat" and nicely told them what I did and why. Over the past 15? Yrs or so I had spent thousands there but the quality of service and especially shipping has gone way downhill. The kicker was when during the conversation I told "phone-man" that AMS usually delivered next day and that Sweetwater usually 2 or 3 days... he told me impossible, no way, and that's not true. Basically calling me a Lier. That was the proverbial straw that led to freezing the account and severing ties forever.