Chris W.

Products seem iffy, others customers aren't overly thrilled with their experience. Checking out seems harder than it needs to be

I ordered a small gift on December 3rd. Three weeks later I email them for a shipping update. Three days go by, and I never receive a response back. I call them, and had to wait on the phone for over 2 and a half hours. The rep tells me that it was never given to UPS. He is going to replace it, but at first wanted to only send it standard shipping. This is a Christmas gift, and eventually he agrees to expedited shipping. Two days go by and it still has not reached UPS. I use the online chat and waited over an hour. After waiting the second time, the rep could not care less and basically tells me that it will get here when it gets here. Nothing was done to assure me that it was given to UPS this time. She completely blew me off. This was the worst shopping experience and I will not order with them again. Do yourself a favor and use Amazon instead.