Christoph G.

Booked in early January 2020 a Swiss International ticket with Travelgenio (nr. *******) to South America for end of April 2020. But, due to COVID-19 the first two flights were cancelled by the airlines. Trip didn't start. TRAVELGENIO didn't advise us of these flight cancellations (but the airline did - as we had put an Email contact into the LX-system). Now (almost 6 weeks after the flight cancellation) the booking is still active on AMADEUS/Check my Trip (this, as Travelgenio didn't do its job as GDS and IATA-Booking owner - to cancel immediately all segments and ask for a refund). All our attemps to contact TRAVELGENIO have failed so far (Phone, you enter an endless loop and then you are hanged-up after approx. 10 min, ALL EMails are not returned. You get a complaint number and fill out the required form, and then you wait, wait and wait). Frankly, I do fully understand that with COVID-19 there is a difficulty for them. But I think that Travelgenio does not take its customers seriously! If they like to sell many tickets - they must assure at least a minimum of a customer service (e.g. In case of lastminute flight changes and so on). I Don't mind to wait for my refund, but if they cancelled at least the booking that is by now obsolete (so that I don't receive any more alerts and FPL-changes that are useless) THANKS...