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Classpass's credit system, expiration rules, and freezing/unfreezing system is needlessly convoluted and reflects the lack of value in using classpass. The lack of easily accessible customer support is also driving users away. It seems like there has been very little consideration of the user's/consumer's experience and needs, which ultimately means losing potentially long-term customers who would have been extremely valuable to Classpass in the long run. I've tried it now a couple of times, and each time, I quit because the system is just too confusing and lacking in value. When it's so easy to just visit studios on one's own - why would someone use Classpass, unless the app + program was making their lives *easier*, not harder? That's my two cents!
Christine H.'s review of ClassPass earned 5 Very Helpful votes
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Hi Christine, we appreciate you sharing your feedback. To clarify, ClassPass is a monthly subscription service, so your credits reset when your account renews. At this time, we have a rollover policy that applies to active accounts, if you aren't able to use up all of your credits. However, we are always working to improve our site and app, and we always welcome feedback from our members on what Please feel free to contact us at http://classpass.com/contact if you have any further feedback. We'd love to have you back in class in the future.