Christine C.

Horrible customer service. Canva had the best template that I found for a death announcement. The design and ordering process was quite good. Transaction emails were straightforward too, and I got a UPS tracking number for my shipment. Today when I checked, the UPS tracking ID indicated that the order had been "Delivered" this morning, but there was no package. 8 hours later, still no package.
I submitted a Support form on the Canva.com site with all the pertinent information, and was notified that Canva would send me an email soon. Well, I got the email promptly, but it was infuriatingly useless. The response completely ignored my issue that I did not receive a supposedly delivered order, and the Support response was simply their Help article that said I would get notified when my order had shipped, with the rough delivery timelines for each tier of shipping. To add insult to injury they also provided as if being super helpful, the order's tracking ID, which of course simply again showed me "Delivered" with a time from this morning.

Awful customer service, and provides you with no way of reaching a real person. I might have just lost $120 worth of print order and worse not be able to mail death announcements for my family member on time. I'm so angry.