I purchased a name plate necklace as a Christmas/birthday gift to myself. I was so excited to open it only to find they spelt my name wrong. I wanted a refund but they only offered to replace it or choose something different. The quality of the necklace was $#*! so I decided to choose something else, RELUCTANTLY. The only earrings I wanted were sold out. I decided on another pair. When I originally purchased the necklace I applied their 15% off discount. I was expecting that same discount to be applied to the replacement item but nope! They wouldn't honor that same discount for me. They suck! I will never shop from them again.