chris r.

This is the worst company I have ever encountered. I was charged an 18% fee to see the awesome metal band Amaranthe. When the show was canceled due to Covid-19 they emailed me that they have refunded me $14 and I said I don't think so, I spent $16.50. After that some random $#*!head named Jon that worked for the company called me on my personal private # at 7pm on a work night and started confronting and crying about how I checked some box in the terms and agreements and it was basically tough $#*!. I told him he was a $#*!ing crook and then he has the nerve to tell me not use profanity on a cell phone that I pay for. He invaded my privacy by calling me at home over such an insignificant $2.49. He then emailed me 6 times in one day about the cancellation of the concert, you know taunting me. He took it to a personal level when he said I have a 5th grade education and I still live with my mother. Real professional right? A true trump supporter. I knew there wasn't a chance in hell that this concert was happening. The concert cancelling was worldwide when I bought this ticket. I thought "okay, I'll bite. Sell me a ticket for $16." So yes I probably checked their ridiculous box. I didn't want to pay $2.49 to confirm what I knew was a fact. Ticketmaster refunded every penny on my Tool show. They have weaker morale standards as Ticketmaster. Jon couldn't let it go though. He couldn't answer my only 2 questions. Who is keeping my 18%? And what service did they provide me? He couldn't simply answer the questions. He just kept skirting the issue and changed the subject and said what the magic box told me. If the virus is going to destroy the live music experience, then hopefully this company and others like it will cease to exist. When Jon continued to email me and call me from a blocked number incessantly I decided to answer to his rants with the most vulgar and obscene language I could think of in my replies just so he would stop contacting me. But that doesn't stop him. He feeds on this negativity. The only reason enter the vault is rated at 1.14 stars is because you can't rate it a zero. Just like it's leader Jon. He finally said he was going to block me and my emails (replies only). I said to him that I doubt he had the technology or the know-how to perform such a task based on the fact that he was using an AOL account. This site has nothing to do with the bands we love. They are bottom feeders and bring shame to all E-Commerce and ticket vendors. At least Stub-hub has the balls to charge up to 1200% ticket above face value and are up front about it. And they sure as hell would refund 100% of your money in a global pandemic and concerts may be a thing of the past.