- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I see several people are having this issue. Every time I sign in to Teen Safe it triggers a security alert with apple and apple makes me change my password. It has been happening for about 5 months. I had hoped it would be fixed. I have been paying for a service I cannot use unless I want to change my apple password after each use. It is so frustrating!
Chris M.'s review of TeenSafe earned 4 Very Helpful votes
chris hasn’t received any thanks yous.
chris doesn’t have any fans yet.
chris isn’t following anybody yet.
Empty.
Greetings Chris,
We really do understand your frustration. Our goal is to deliver the best monitoring tool parents can use to keep their teens and tweens safe. Unfortunately, Apple, Google and others do not make this easy.
The iCloud lockout issue is an industry-wide issue and affects all monitoring services. We are working hard to evaluate potential solutions and we have a full team of development resources working on this issue.
It is difficult to determine the exact cause, as various factors seem to contribute to account lockouts and they can happen instantly or can be delayed by a day or more. Moreover, not every customer who performs the same pattern of actions is affected in the same way.
IOS 11 will be rolled out soon and hoping this will lead to a resolution but that is uncertain. What is certain is that our development team is working diligently on resolving this issue.
Best, the TeenSafe Team