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Chris K.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Travel

Member since March 2020

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1 Review by Chris

4/5/20
[Update] They worked with me and offered me a decent refund for this "service tax", but none of this would be necessary if I had booked through the hotel directly. I would advise doing that.

I booked a hotel for work. $105 per night at the Holiday Inn, 3 nights. I got my hotel bill after my stay, $335. It wasn't until I saw my credit card charge of $485 when I realized something was up. Apparently this was due to GetARoom's "tax recovery charges and service fees." They offered me $35 off of this bill as "a sign of goodwill." Now I have to explain to the boss why I paid nearly $500 for a 3 night stay at a cheap hotel. Avoid, avoid, avoid.
karenb355
Karen B. – GetARoom Rep
Chris, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.

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