My mother likes their clothing and attempts to purchase via the catalog, but when the clothes came, they didn't fit at all. Yeah, you can return, but they only refunded 2/3 of the cost - excuse me! $32 for a return - HORRIBLE!
My wife was excited about getting a shirt to support our friend in the World Series - Paid a very expensive $20.94 for 2 day shipping. Except it is NOT 2 day shipping - it is 7 day shipping, because their very unfriendly customer service reps told me that they have 4 days to ship it. I ordered on Tuesday, they didn't ship until Friday and then the weekend doesn't count - so she says Tuesday - tracking says Wednesday... HORRIBLE!