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I used BeyondMenu to place an order for delivery from Dragon's Best in Pikesville, Md, the order, tip and delivery fee were charged to my card.
Dragon's Best called me and refused to deliver the order; asked me did I want to pick it up and said they don'r know why BeyondMenu allowed the order to be placed. If I wanted to pick up I would not have tried to use a delivery services. Dragon's Best said they would do a refund to my credit card, (hasn't shown up yet). Although BeyondMenu is promoted with Grubhub and Doordash, this is not what they are! BeyondMenu
Just takes orders and charges for a service they don't provide, If you want food delivery don't use BeyondMenu! Proof of order:
Thanks for your order,
Order #*******
Order Type Delivery
Placed Time 11/12 5:06 PM
Request Time 11/12 6:06 PM (ASAP)
Payment Method
Your card/account has been charged by BeyondMenu.com, not by the restaurant. If you have any questions regarding your payment, please contact *******590.
Delivery from
Dragon Best
1860-C Reisterstown Rd, Pikesville, MD *******
*******208
Cancelation:
Order has been cancelled
Dear
We have cancelled the online order #******* from restaurant Dragon Best.
If you have any questions, please call us at *******590, we will be happy to assist you.
Thanks,
BeyondMenu
Tip for consumers:
NA
Products used:
NA
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I attempted to make a restaurant order for pickup using Beyond Menu. I paid for the order and...
This company is not reliable at all. After waiting 30 minutes for an order that was suppose to be...
Hi Ms. Cheryl,
We would like to clarify the misunderstanding on this issue. BeyondMenu does not do delivery service for our merchant partners and the owners of the restaurant who have been doing business with us knows that for a long time now. The restaurant you placed an order to have their own delivery service unfortunately they don't do delivery to your area. Rest assured that we have coordinated this matter with the restaurant and have updated the system accordingly. If you need further assistance please feel free to call our Customer Service Hotline at (630) 776-3590.
Sincerely,
Beyond Menu Customer Service