Cheryl W.

Was LIED to about being able to book a room on a certain floor. The representative even put me on hold to "check with Sheraton" and reassured me over and over that the rooms were on the 34th floor. I never received an email confirmation. When I called the motel the next morning, they couldn't find my reservation! I called "Reservations.com" back and explained that I had made reservations the previous night for Sheraton on the 34th floor and was told they can't guarantee any particular floor! I asked for a supervisor and they hung up on me! Finally received 4 pages of computer gibberish as my email confirmation and am once again (5 days later) on hold with Reservations.com because the motel can't find my reservation under ANY name. We are due to check in in 2 days!
DO NOT USE this company! Does "Class Action Lawsuit" sound inviting to anyone?