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Cheryl F.

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1 Review by Cheryl

FreeTaxUSA

  • FreeTaxUSA

“Do not use this service unless you want mistakes made on your taxes”
6/3/17

I will never use this free tax service again. A mistake was made on my 2015 tax return and we received a refund. I just received a letter from IRS stating that we owe them $5,000 for retirement income that was not reported! All of this information was input but FreeTaxUSA failed to include it in our total income. I will go back to using TurboTax as they are much more reliable. Not happy...

  • Comments (1)
  • 127K Views
Helpful  (14)
Thank you
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Sam S. – FreeTaxUSA Rep

Hi Cheryl, thanks for writing. One of our customer service agents would be more than happy to help sort this out. You can contact them by logging into your account and clicking on the "Contact Support" link to the left of any screen or by sending an email to Support@FreeTaxUSA.com.

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