Cheri S.

My father has been a hoveround user for years. He has had many bad experiences in the past with his chair and always gave the benefit of the doubt. He has been left without a chair for weeks at our expense paying for someone to be with him since he had no way of getting around his apartment. I had to rent a chair for weeks which was another cost. He was thrown out of his chair when it abruptly stopped in the hallway of his apartment and the police had to be called because my father is wheelchair bound and could not get up. I had to take him to the doctors because from the fall his arm and shoulder were hurt. He had to wait for it to be serviced and again another excuse why this happened. Now his chair is doing the same thing by stopping abruptly and I had called to find out about servicing the chair. I was told he qualified for a new chair only to find out that after his doctor appointment and paperwork done (another cost), you are not contracted with his insurance company any longer. That is really nice, when why was he not notified of that before he needed a chair. Now, we need to go through the whole process of finding another company to get a chair. POOR CUSTOMER SERVICE and I would not recommend your company to anyone ever again. I have gone through so much with my father and this chair its ridiculous. An 86 year old man should not need to go through and worry about.