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I've ordered from them several years but Dec package not rec'd took me until May to resolve and the first call today was a foreign answering service I haven't previously encountered. Took me 3 transferred calls before a supervisor could tell me supposedly they sent a letter I never got denying me a credit for items in a box I didn't receive that even the UPS admits it didn't deliver but since the company didn't get it back the customer is still liable. Furthermore I was informed the 60 day window was closed for credit requests even though I called them beginning way back in December and they appear to have intentionally drug this out themselves in order to avoid crediting. But t still, nobody has any insurance on any of these items they ship and nobody involved can be held responsible? Do yourself a favor and don't let the credit offerers suck you in because it's not worth it to be on the hook for paying for over $300 worth of items you didn't get because the post office screwed up. Unbelievable.
Tip for consumers:
You need to know here is no refund for packages you don't receive if the Post Office doesn't return them to the company. Even when the PO admits it lost the package. AND they will not tell you this upfront until you've made multiple phone calls and jumped through multiple hoops. Also as of today they are using a foreign non native English speaking company to staff their now joke of a customer service number so it takes an act of Congress to reach anyone that can access anything but payment info
Chenoa J.'s review of Masseys earned 2 Very Helpful votes
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