I made an order and purchase 2 weeks ago. The sunglasses I chose were in stock. It then took a further 7 days to receive an email to confirm they had the item in stock?! My order has still not been dispatched and I am told it could take between 1-4 weeks. What the hell is the delay? I am most dissapointed as I was hoping to receive them in time for a birthday present. Having read other reviews and the fact my order still has not been dispatched I am not holding out much hope that they will arrive in time. The website offers competitive prices but I would sooner pay slightly more and have a guaranteed delivery time frame.
Dear Charlotte,
Thank you for your feedback.
I sincerely apologize for the delay and wait on your order. I can assure you that we are working on our stock level updates and product offering on a daily basis.
In order for us to further assist you, please kindly check your private message and provide us your order details. Your response at your earliest convenience is highly appreciated.
Sincerely,
John
SmartBuyGlasses