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Good value, but horrible delivery service and customer support. Uses a std. Progressive calculation which is not appropriate for how I wear my glasses. They do not explain this very well. They rely on a chatbot for support. You end up in a repeat loop of the same questions. Took six time to get to what I believe was a human on the other end of the keyboard.
Biggest issue is their delivery. Yes, I could have paid for expedited service, but why. Five days AFTER the glasses shipped per the tracking, did I receive an actual update from the shipper, USPS, that the product was actually moving. Then received 3 days later. Total of 18 days from order to received!
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I love the service but the coupons you offer aren't really straight forward. ( multi150)
The return policy is great. Just could not figure out how to ipdate the prescription.
Hi Charlie,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com