Charles S.

I've placed an order about five days ago; however, the order status is still pending. I've called the customer service more than three times: the first time the guy who was extremly rude and had a Indian accent, I guess, said my card was declined. Therefore, I called my bank and they said the payment was approved. The second time it was the same guy answered the phone and told me it usually took them 1-3 days to process an order, so I waited. After 3 days I called them again. Luckily, I've got the truth this time, which was the phone that I was looking for was out of stock. By the way, there was another guy who answered my phone this time and his attitude was much better than the first one. Anyway, he said there was a used one and they could sell it to me with a discount (the price for the new phone was about 1,300, and they will sell the used one for 999). As a result, I bought the used one. The customer service said they would update the new price on the internet and refund the difference to my card within 2 hours. Unfortunately, it has been 30 hours since they promised me. The price is still the original price without a discount; the order status is still pending; and there is not a penny is refunded to my card. I am profoundly disappionted with their credit and reputation.
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I've called them today for the last time, hopefully, and cancelled my order, since there wasn't a refund on my card and the cell phone was not shipped; however, about changing the "pending" status on the internet within two hours, I was wrong. They said they was going to change it in their own system which can be seen only by their staff. Btw, their customer service asked me to delete the review on the internet. To me, it seems like they do care about their reputation, and it suprised me. Anyway, I will call my bank in 8 hours and see if they refund my money like they promised. If they don't, I'll talk to my lawyer and sue them without a doubt.