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chantellet13

Chantelle T.

Wakefield, United Kingdom

Contributor Level

Total Points
160

2 Reviews by Chantelle

1.1K Views
8/24/21

My iPhone XS ended up doing a reboot loop and after many YouTube videos, internet searches I was told about this website by family. I was wary about purchasing but I really didn't want to lose my images, I paid anyways. The software unfortunately didn't work for my issue and just kept failing. I did the online chat with customer service and requested for a refund due to the software not working for myself. They customer service advisor was very understanding and requested for proof. Which I did and they processed my refund straight away. If this worked it would be so worth it. I will use it again if I ever need too. However for my issue at the time it didn't work. Thanks again for the service I received and for providing a full refund. Hassle free.

Products used:
Laptop software

Service
Value
Returns
Quality
3.2K Views
8/24/21
Verified purchase

I was having some issues with my iPhone XS on reboot loop, I had downloaded a different software that I purchased and this failed I then came across this software which again failed when trying to do my repair. I emailed them after 2days of trying to solve my issue. They came back to me and tried to give me steps to solve my issue. These steps I had already tried as I checked YouTube videos, the internet followed Apple website as well as speaking to my network provider. I provided proof that the software failed by emailing a screenshot and they also asked for attached files which also showed that it had shown an error message. As I could no longer use the software due to many attempts and failing I requested for a refund. They offered 50% but due to the fact I no longer have the phone to do the required steps they asked for they provided me with a full refund. The customer service was excellent and I got quick responses to my emails. Thank you to the service team in helping me and providing myself with great service and a full refund.

imyfonet
iMyFone T. – iMyFone Rep

Dear Chantelle,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

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