Chantee W.

The STAPLES located on ******* Campus Way South, Largo MD ******* is horrible, horrible customer service in relation to getting mail shipped using their UPS services. October 13,2020 First off the employee who first assisted me in regards to using their UPS services was very unhelpful when I asked him for assistance with getting a shipment sent out he seemed to not want to help me or respond to my questions, I ended up having another employee help me send out a very important document that I was trying to ship to my daughter in California. I left feeling better that he was more helpful but now I'm I am completely displeased for it seems they have lost my package, it is now OCT 19 it should have been delivered by now but tracking says still waiting for UPS pick up, I called STAPLES for help, first employee told me to contact UPS because they come to store everyday and pick up packages, ok so I called UPS, UPS says they never received the package. I then call back to STAPLES and employee gets the manager Kevin on the phone, he was totally very blah about the whole incident, repeating the same thing previous employee said, UPS comes everyday to pick up packages and if they did not scan it then he doesnt know what to do, so basically they don't know where my package is. Kevin seemed to care less about the importance of my package nor did he offer to refund my money or apologize for losing my package smh never again!