Chad D.

I placed my first 3 orders last week. The first 2 arrived within 2 days and were perfect! I was so happy! Then the second order arrived two days later (in 2 pieces as expected). The "customized" sweater I ordered (Tom Brady #12, selected from a drop down menu on the site) was a large and was the exact same Brand as the previous order. There is NO WAY this sweater was a large. I couldn't get it on! I checked the label and 1 large was made in China (fit) and the other large was made in Mexico (doesn't fit). I called the customer service number (Florida) and spoke to A. J. and explained my situation. She said there are normally no returns on "customized items", but due to the circumstance and it was a manufacturer directly shipped item, it could be done and I would receive my shipping label to return within 3 days. She was very helpful. Instead, this morning I received an email stating that if I tried to return this product, no refund would be given and it would be donated to charity! I don't even want a refund, I want a bigger size! This was close to a $100 sweater with tax and shipping. Review would definitely be upgraded pending this issue. Please help!