C H.

Placed an order for a custom made 10 inch Afro kinky ponytail. I was pleased with my first purchase and figured I would like the second one. Arrived after many weeks but looked nothing like the photo at the website. It wasn't ready to wear out the bag. It was crammed into a small bag within a box. Had to wash it immediately after taking out the bag because it smelled like a chemical. There is no "kink" or "curl" to the piece. It is wavy at best and the waves disappear when it's combed. It's like a floppy rag when properly attached. It's not full and bushy with curls as shown at the website. Contacted the company and was told "sorry can't you put rollers in it?" I bought it so I would not have to manipulate it. Store policy is it won't refund or exchange custom orders even when they mess them up. And it's clear the people who respond don't speak English well based on the e-mail responses. I would fight through PayPal but was told the company can still not refund my $50. I won't support companies that think it's okay to take people's money and not resolve issues with bad purchases.

1/11/16 Closed my dispute with Pay Pal because item did arrive. So that is two orders I have placed and two orders I have received. I never spoke to a live person or received an e-mail but the site finally issued a new password to access my account so I can see the status of my order. Perhaps all of the e-mails I tried to send to links that did not yield responses got to someone. My suggestion if you want to use this company is to make sure you always have your password to access your account. If you lose it or get locked out you may be screwed with regards to getting in touch with someone about a lost/missing order. ALSO use Pay Pal only at this site. It's good to have a company that will get your money back if you can't successfully contact a seller.________________________________________________________________________
I think this company has great potential but it will lose customers. I know because I am cutting ties with it today. Placed an order 12/11/15 that has not arrived as of yesterday. I understand shipping dates/travel times etc. for international orders and how long it may take for them to arrive. I have been unable since 12/12/15 to access my account with the company to check my order status. I made a mistake by creating another account when I placed this order with the company. I think because I already had an active account the two must have canceled each other out. I still get e-mail notifications for both e-mail addresses but no matter how many times I request new passwords I get no e-mail responses. There is absolutely no way to contact a live person with this company when you have issues accessing your account. I had to contact Pay Pal today to open a dispute about the transaction and it's all because it's the only way I could try and get in touch with a representative to find out if my order even shipped. I simply can't continue to do business with a company that makes communication so difficult. Regardless of whether or not my order arrives I'll be looking for new website that has a better customer service system.