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Never book through Travelgenio! I need a refund for one of my flights and since the begging they are totally unreachable! Their phone lines don't work and when creating an incident online it tells you "there is a problem with the request, try again later".
So you cannot contact them neither over the phone or by the website. I want the refund for my flight but I'm not sure if I'll ever get it. Terrible...
Celeste A.'s review of Travelgenio earned 8 Very Helpful votes
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I bought ticket with insurance and I broke my leg, i have dr reports everything and I applied...
I bought two tickets and travel insurance in November for a trip in April through Travelgenio. My...
You can find all the procedures and info in the following link. Regards
http://uk.travelgenio.com/pages-information-regarding-covid-19-coronavirus