Cecilia M.

I had issues when my due date was moved to the 5th instead of 13th. Had been paying late. Contacted sprint may 2020 to see what I could do. May bill was paid. Cycle change and now sprint is billing me again for May and June making my bill $324.24. This changed how my bill looks since they change my cycle. Sarah V. Executive Services Analyst Had refused to go back and look at conversations I've had prior to making changes. All she cares about is making me pay for my May bill. I even provided screen shot were customer service from sprint said I paid 5/11 yet they refuse to fix charges. Instead she mails me bill which I didn't ask for that. I said provide charges and payments as I know I didn't have past due in May. They refuse to go back to conversations I had. All they keep saying is I changed my cycle. If I would have bee. Told changing your cycle we are charging you double I would have never done it.