Cecelia D.

Ugh, I'm done with buying anything from Soft Surroundings. I've always thought their clothes were overpriced for the quality, and it really bugs me that they charge so much for shipping. I ordered a dress from their catalog recently, it took forever to arrive because they were having supply chain problems (I understand that, because of the pandemic) but when it came, it looked nothing like the picture in the catalog. The catalog version had vibrant colors and was obviously cinched in the back to make it look more fitted on the model. When the dress arrived, the colors were drab and it hung straight down with absolutely no form at all. It was truly ugly, and in the catalog it was beautiful. So knowing full well that they would charge me shipping to mail it back, I drove almost an hour to the nearest store to return it. I just now saw my email from them stating they received my return and they DEDUCTED $10 for an IN STORE return! What the heck?! So beware, YOU are going to be charged on both ends when you buy something from this store and heaven forbid you don't like it when you get it. Oh, by the way, even if you place an order from the store (I wear petites, they don't stock them in their stores) and have it sent to your home, they still charge you for shipping. Neither Talbots nor Macy's does that. Never again will I purchase from Soft Surroundings. I've bought a number of things from them over the years and its often annoyed me that they never have sales. I've seen the very same item appear in their catalog several years in a row, I don't know if it didn't sell well or not, but it is always listed at the very same price over and over. They never lower their price on an item that didn't sell well, they just keep putting it in the next year's catalog at the same price, until I guess, they finally get rid of it. I'm done buying from them, I just hate greed.