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I expect to pay a small charge for a refund, when I discover an online purchase isn't suitable or doesn't fit. Usually there is a postage cost. I was very disappointed to discover that I was out of pocket for AUD $69.96 for returning one pair of shoes plus $42.16 for returning the other! That's a lot of money to pay to receive nothing at the end of the transaction! I don't recommend Yoox for this reason and warn you to be careful about exchange rates and bank charges on top of their $15 return fee. Remember it's USD not AUD! I've just done the sums and I'm horrified. Never again.
Cathy T.'s review of YOOX earned 7 Very Helpful votes
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