Easy-to-navigate site. Easy to provide details. Reasonable prices and lovely selection. My Aunt was very pleased with bouquet. Based on my experience, I would rate customer service as excellent. I was able to see for myself via video link that it was indeed a lovely arrangement. Unfortunately, my Aunt had to be relocated to a residence outside delivery area of Bloom Floral so I am unable to purchase again. Best Wishes to Bloom Floral in all future endeavours.