cathy m.

I was hoping that my Christmas gift would be fixable, especially when they haven't been used a lot.

But the customer service response was "Unfortunately you will not be able to return the pair for an exchange or refund. Based on our return policy, you have 14 days for an refund and 30 days for an exchange for the date of purchase.

Thank you from Hoverkicks!"

Nothing else. I had just ordered a pair for a gift and quickly cancelled the order. It's so sad because I really like the shoes, they just look stupid when only partially lit up.