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I place an order to be delivered to Reno NV they sent it to California screen shot price was sent to Rosegal. They are screwing me out of my entire order and offering 30 dollars for my more than 100 dollars order. This is unacceptable. I want a full refund or my order. This business feels like a scam, a real business would make it right especially when I proved through screen shots that it is their mistake.
Tip for consumers:
I want a fu refund or my order.
Products used:
They sent my order to California instead of the address that’s on my email confirmation. They screwed me out of my order and a refund.
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Cathy,
We sincerely apologize for the inconvenience that may have caused.
As for your issue, we have offered the solution in related ticket PT23051600049.
Please refer to the ticket options and reply there to tell us your choice of the options.
Sincerely hope you can understand it.
Thank you for your kind collaboration.
May you have a nice day.
Best regards
ROSEGAL Customer Service