Catary P.

COMPANY IS FROM CHINA. I ordered a dress from wedding dress trends on august 1 and received it on September 3,2014. This was not a surprise as I was told this on the website. The dress I ordered looked silver on the screen but when I received it the dress was brown. They say it is the way the picture is taken and they do not guarantee the color. The dress had some material gathered at the waistline which caused a buckle in the fabric but they said they did not believe me and that they have an inspector who looks at them to see that they are good. They advertise hand sewn beading, and the dress i received had hand sewing machine beading. Which began to fall off as soon as I tried it on.
I did not know this company was in China until after I paid and received my first email from the company. They did respond quickly to any email I sent and all went smoothly until I received the garment and didn't like the work. It appears to be of better quality online than when you receive it and they have NO intent to return your item.
They offer a live online chat, but this is only answered by email or perhaps late at night as this is CHINA and they work while we sleep. Looks like I have learned an expensive lesson.