Carrie W.

My Mom ordered a bunch of Kiehls stuff as a gift for me, and it was cancalled for a number of reasons which made no logical sense. What a sweet gift! My Mom means everything to me. We appreciate every moment, especially since she was diagnosed with Alzheimer's. Order canceled, gift ruined, she sent me the money to try ordering myself. Not yonna do it after reading all of these reviews. I said to Mom, "Wasn't there some debacle with you ordering from them a few years ago?" Yeah. After my Mom had ordered a big bunch of stuff, they accused her of buying it all for the purpose of re-selling the products online. A truly dumb and demoralizing thing to say. Well, Alzheimer's sucks, but daughters remember everything. KIEHLS? L'OREAL? If you're out there reading this, SHUT IT DOWN! TRAIN ALL STAFF properly in customer service and also basic business oprational skills and protocol, hire more people to handle strictly the e-commerce, and you might see some of these reviews start turning up in your favor.