We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

Carrie W.

  • 1 Review
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Beauty

Member since May 2017

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by Carrie

My Mom ordered a bunch of Kiehls stuff as a gift for me, and it was cancalled for a number of reasons which made no logical sense. What a sweet gift! My Mom means everything to me. We appreciate every moment, especially since she was diagnosed with Alzheimer's. Order canceled, gift ruined, she sent me the money to try ordering myself. Not yonna do it after reading all of these reviews. I said to Mom, "Wasn't there some debacle with you ordering from them a few years ago?" Yeah. After my Mom had ordered a big bunch of stuff, they accused her of buying it all for the purpose of re-selling the products online. A truly dumb and demoralizing thing to say. Well, Alzheimer's sucks, but daughters remember everything. KIEHLS? L'OREAL? If you're out there reading this, SHUT IT DOWN! TRAIN ALL STAFF properly in customer service and also basic business oprational skills and protocol, hire more people to handle strictly the e-commerce, and you might see some of these reviews start turning up in your favor.

Carrie Has Earned 7 Votes

Carrie W.'s review of Kiehl's earned 7 Very Helpful votes

Carrie hasn’t received any thanks yous.

Carrie doesn’t have any fans yet.

Carrie isn’t following anybody yet.

Similar Reviewers on Sitejabber

Jiao Y. reviewed Kiehl's

I use a few of their products, their in store service is not bad, but OHH BOY, their online sale...


I placed my order and got charged on April 1st, but never received my item! I tried calling...