Carolyn F.

I ordered online and received scuffed, used shoes. Its even more evident that they are used from where they were sent from- Returns Processing. They sent me returned shoes that someone obviously wore before returning them. I called to exchange them (I waited 19 minutes on hold) and they will not be here in time for the event I needed them for so now I must return for a refund. Which means, I must take time out of my day to drive to a DSW and return the shoes AND try to find new shoes for my event. I also emailed customer service and was first told the shoes were sent from an "alternate location" then I was told in a second email that they were "possibly" a return. The box I received reads "Returns Processing," it was a return despite how they want to spin it.