I ordered a total of 5 items from them. I was happy with 3 out of 5 because two of the items had been altered by the previous owner. This was not mentioned in the description. I wasn't too upset because I was able to alter the item back to the original condition. I would appreciate honesty. My other beef is I received a survey about my experience with them. It seemed to be one of those surveys that was geared more towards the positive and it gave me no chance to express my true experience. Hence, I am on here. There also is zero ability to go back to past orders and see the description of the item you bought. I like to measure the item and then go back and see if it was correct. It's the only thing you can do when you are buying used and online. For the most part, I am happy with this company. Hopefully, they can only get better.