Caroline D.

I wanted to leave a review on PB just because I would hate for anyone else to waste their money on this piece-we bought the Rhine vanity. In the pics it looks like a sexy piece of actual furniture, but it looks SO CHEAP in person that we were stunned. It looks and feels like textured plastic wood…so that was sad. But the worst part is that literally 24 hrs after we received it, the fronting/veneer started popping off peeling away from the face of the drawer edges. We couldn't believe it! Additionally, the height of the opening for the plumbing connection (and the size of the opening) make it impossible to easily attach to your pipes, even if you get a converter like a Snappy Trap. Total design fail. Annnnd it's been a huge harangue to get a return pick up scheduled for the piece. I had what I thought was great CS on the phone with creating the initial return but more than a week later when I called to check in and see when the item would be picked up, I spent an hour on the phone…was transferred 3 times, directed to call 3 separate numbers to wrong depts with huge hold times only to find out no one had scheduled a pick up. AT ALL. And the next window to come get the piece is OVER A MONTH AWAY. So we have a big vanity still in the middle of our living room. Really hoping for a positive outcome but I will never ever buy anything from PB again without seeing it first. Buyers beware…