Carol F.

I live across country from where I wanted a same day delivery to go. I chose Teleflora because I needed a cute get well bouquet with same day delivery. I first checked out a well-known florist in my hometown, but with Mother's Day tomorrow, they didn't have much of a selection, and I needed the vase to be cute, for my granddaughters. Teleflora had it! They had just the right bouquet at a reasonable price, with same day delivery. You just can't beat that.

Well, I spoke too soon. I just received an email saying that delivery couldn't be made today because of the weather. It's 55 degrees in the city where the flowers are being delivered. Lying doesn't sit well with me, because I received another email from a different customer service rep saying delivery will be delayed because it's Mother's Day tomorrow. And I do understand that florists are so busy for Mother's Day, but why offer same day delivery, and charge for it, if they're not going to be able to deliver the same day. That is something I don't understand. The delivery will now be on Monday, when no one will be home. It's being delivered to an apartment, and the bouquet will have to be left by the front door of the apartment. Hopefully no one will take it.

Needless to say, this will be my one and only time using Teleflora. I'm pretty disappointed, and for the little girls who needed to be cheered up today, they'll be disappointed, too.

I ordered a blouse back in February, and returned it because it wasn't at all as described. I'm still waiting for a refund. They're unable to track because, "Unfortunately, we do not have records for the tracking numbers on return labels that are put on the insides of packages, only for the outgoing packages. We will simply have to wait for your return to arrive." Unacceptable and unbelievable. Yeah, this business has sure gone downhill, and I'll never use them again.