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The photos and so much details on the product are very true. I love the quality workmanship.
Only wish when you viewed an item, then return to the page, that it would return you to the last item you viewed. Not from the top again. I understand why you do this, but it would save the consumer time if you did what I suggested.
Company has a return policy, but fails to tell you that to
Return just one item will cost you $150.00+
You pay for what you get: poor
Quality, poor workmanship, poor service and the sizes are way off.
Carole R.'s review of NewChic earned 9 Very Helpful votes
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Purchased new rugs for home office. The experience with Rugs.com was simple, user friendly and we...
Dear Carole R.,
Thanks for your order and we are sorry for the inconvenience. Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html You can get all the details here.
According to the return policy, if you want to return an item with no quality issues, you are responsible for all shipping fees. The refund will be processed once we have received the item.
Please kindly contact your local post office and ask for advice regarding the shipping fee for return. Newchic can not give you advice or information about your country's shipping cost. Hope for your kindly understanding.
We are focusing on providing high-quality items for you. For the material, you can see it in the description of the product page. Regarding the size, we have also measured the items before selling them. Your can also check the size details before ordering by clicking the“Size Reference”or “Size Guide” on the product details page.
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the customer service. Below is the link to the customer service.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team