Carly B.

I recently had a package from the Grommet stolen from my porch (very sad as all my items were Christmas gifts). I called Grommet and received help within 4 minutes of being on hold (pretty miraculous as far as I'm concerned for a hold time!). The rep I spoke with, Mark, was so considerate and helpful, and from his review agreed that the package had been taken by someone who wasn't me. He reordered all my items in full and got them to a different address so the same thing wouldn't happen again. I am so grateful as I was dreading calling to report my package that never made it to me, and I will definitely order from Grommet in the future based on this interaction.