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I have always received excellent service and have always been satisfied with their products. They are located in areas I shop at - making it easy to visit the stores.
1 review
2 helpful votes
DID NOTHING FOR ME! RIPOFF
8/28/17
I am with a few other people. I never authorized a subsequent shipment. I originally tried it. They never say in large writing that they will continue to charge you $49 on subsequent shipments even prior to the completion of the first of two bottles originally received. The reorder provision is tucked away in mini print and they say if you don't call, you will get another order charged to your account. By the way the product had no results for me. I did notify them by e-mail the product didn't work and would not take it anymore and they still sent me another order. Do not deal with these people as they are ripping you off. Now in get a refund on the unsolicited order, I must ship it back at my expense and time. Now I have to package the bottle, return it - stand in a long Post Office line and pay for the return. I already have a very bad back - STAND IN LINE? These people sure know how to stick it to you. I hope you read this before making a similar mistake. 1 review
2 helpful votes
DID NOTHING FOR ME! RIPOFF
8/28/17
I never knowingly authorized a subsequent shipment. I, unfortunately, originally tried the product. They never say in large writing that they will continue to charge you $49 on subsequent shipments even prior to the completion of the first of two bottles originally received. The reorder provision is tucked away in mini print and they say if you don't call, you will get another order charged to your account. This is abusive and a waste of time. By the way the product had no visible results for me. I did notify them by e-mail the product didn't work and would not take it anymore and they still sent me another order. Do not deal with these people as they are ripping you off. Now in get a refund on the unsolicited order, I must ship it back at my expense and time. Now I have to package the bottle, return it - stand in a long Post Office line and pay for the return. I already have a very bad back - STAND IN LINE? These people sure know how to stick it to you. I hope you read this before making a similar mistake. 1 review
2 helpful votes
DID NOTHING FOR ME! RIPOFF
8/28/17
I am with a few other people. I never authorized a subsequent shipment. I originally tried it. They never say in large writing that they will continue to charge you $49 on subsequent shipments even prior to the completion of the first of two bottles originally received. The reorder provision is tucked away in mini print and they say if you don't call, you will get another order charged to your account. By the way the product had no results for me. I did notify them by e-mail the product didn't work and would not take it anymore and they still sent me another order. Do not deal with these people as they are ripping you off. Now in get a refund on the unsolicited order, I must ship it back at my expense and time. Now I have to package the bottle, return it - stand in a long Post Office line and pay for the return. I already have a very bad back - STAND IN LINE? These people sure know how to stick it to you. I hope you read this before making a similar mistake. 1 review
2 helpful votes
DID NOTHING FOR ME! RIPOFF
8/28/17
I never knowingly authorized a subsequent shipment. I, unfortunately, originally tried the product. They never say in large writing that they will continue to charge you $49 on subsequent shipments even prior to the completion of the first of two bottles originally received. The reorder provision is tucked away in mini print and they say if you don't call, you will get another order charged to your account. This is abusive and a waste of time. By the way the product had no visible results for me. I did notify them by e-mail the product didn't work and would not take it anymore and they still sent me another order. Do not deal with these people as they are ripping you off. Now in get a refund on the unsolicited order, I must ship it back at my expense and time. Now I have to package the bottle, return it - stand in a long Post Office line and pay for the return. I already have a very bad back - STAND IN LINE? These people sure know how to stick it to you. I hope you read this before making a similar mistake. 1 review
2 helpful votes
DID NOTHING FOR ME! RIPOFF
8/28/17
I am with a few other people. I never authorized a subsequent shipment. I originally tried it. They never say in large writing that they will continue to charge you $49 on subsequent shipments even prior to the completion of the first of two bottles originally received. The reorder provision is tucked away in mini print and they say if you don't call, you will get another order charged to your account. By the way the product had no results for me. I did notify them by e-mail the product didn't work and would not take it anymore and they still sent me another order. Do not deal with these people as they are ripping you off. Now in get a refund on the unsolicited order, I must ship it back at my expense and time. Now I have to package the bottle, return it - stand in a long Post Office line and pay for the return. I already have a very bad back - STAND IN LINE? These people sure know how to stick it to you. I hope you read this before making a similar mistake. 1 review
2 helpful votes
DID NOTHING FOR ME! RIPOFF
8/28/17
I never knowingly authorized a subsequent shipment. I, unfortunately, originally tried the product. They never say in large writing that they will continue to charge you $49 on subsequent shipments even prior to the completion of the first of two bottles originally received. The reorder provision is tucked away in mini print and they say if you don't call, you will get another order charged to your account. This is abusive and a waste of time. By the way the product had no visible results for me. I did notify them by e-mail the product didn't work and would not take it anymore and they still sent me another order. Do not deal with these people as they are ripping you off. Now in get a refund on the unsolicited order, I must ship it back at my expense and time. Now I have to package the bottle, return it - stand in a long Post Office line and pay for the return. I already have a very bad back - STAND IN LINE? These people sure know how to stick it to you. I hope you read this before making a similar mistake. 1 review
2 helpful votes
DID NOTHING FOR ME! RIPOFF
8/28/17
I am with a few other people. I never authorized a subsequent shipment. I originally tried it. They never say in large writing that they will continue to charge you $49 on subsequent shipments even prior to the completion of the first of two bottles originally received. The reorder provision is tucked away in mini print and they say if you don't call, you will get another order charged to your account. By the way the product had no results for me. I did notify them by e-mail the product didn't work and would not take it anymore and they still sent me another order. Do not deal with these people as they are ripping you off. Now in get a refund on the unsolicited order, I must ship it back at my expense and time. Now I have to package the bottle, return it - stand in a long Post Office line and pay for the return. I already have a very bad back - STAND IN LINE? These people sure know how to stick it to you. I hope you read this before making a similar mistake. 1 review
2 helpful votes
DID NOTHING FOR ME! RIPOFF
8/28/17
I never knowingly authorized a subsequent shipment. I, unfortunately, originally tried the product. They never say in large writing that they will continue to charge you $49 on subsequent shipments even prior to the completion of the first of two bottles originally received. The reorder provision is tucked away in mini print and they say if you don't call, you will get another order charged to your account. This is abusive and a waste of time. By the way the product had no visible results for me. I did notify them by e-mail the product didn't work and would not take it anymore and they still sent me another order. Do not deal with these people as they are ripping you off. Now in get a refund on the unsolicited order, I must ship it back at my expense and time. Now I have to repackage the bottle, stand in a long Post Office line and pay for the return. I already have a very bad back - STAND IN LINE? These people sure know how to stick it to you. I hope you read this before making a similar mistake. They know most of us will not go through the trouble of sending it back and I believe if they do the chances are they will not see the refund. DO NOT DEAL WITH THESE PEOPLE IF YOU ARE WISE< IF YOU DO YOU WILL END UP WITH ADDITIONAL PAIN. Carl Di Ubaldo
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Hi Carl,
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this monthly autoship service below. Your recurring charge processed before you contacted us via email, however it's now inactivated as per your request.
In terms of the Heal-n-Sooth product itself, Heal-n-Soothe helps restore healthy, normal, balance enzymatic levels to allow the body to heal itself, with consistent use.
I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it. For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print.
And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
For the benefit of all reading this review, here is the actual text we provide on the Order Form that must be agreed to before accepting the trial offer with autoship service:
Terms & Conditions: If you're 100% FULLY SATISFIED with Heal-n-Soothe® then do nothing, and in 30 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. For the low Trial-Members Only price of Just $49.95 - That's a savings of $9 OFF the regular price of $59.00. You are under NO obligation to continue beyond your FREE Trial bottle.If the Heal-n-Soothe® trial doesn't work for you, just cancel AutoShip within 30 days of this order, no questions asked, by simply calling toll-free 1-800-216-4908.
As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call. However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place. Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
Thank you again for providing your feedback on your experience. I hope with our reply you’ll consider amending your review.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com