Camille M.

I ordered a few sweaters and a pair of boots from nastygal. Some of the sweaters were ok, though the cuts were a little odd/didn't lay right. One of the sweaters was a medium, but looked like atleast 3XL on me and is unwearable. The boots I recieved were the worst part, though. They look and feel like they are made out of a strange inflexible plastic. The waxy top layer scrapes off with barely any pressure (they are now covered in scratches) and there is a huge crease where the toes begin after 1 day of wear. Worst quality I have ever seen. I thought nastygal was a legit retailer, so I'm pretty confused. Seems like low grade China trash. Would not recommend.

I am extremely disappointed in this website. I ordered a few things years ago, and I remember them being so helpful when I had a question. That is NOT the case anymore!

I just ordered a costume I need by a certain date. Only after completing the order, did I recieve an "expected ship date", and I realized my order would not get to me in time. I submitted a ticket asking if there is anything I could do to expedite my order. After 24 hours, I recieved a generic response informing me of the ship date... basically a generic response regurgitating the information I already had, and failing to answer my question. I was annoyed at this point, but still had good memories of last time, and some hope that they would help if I tried again. So, I asked again, if there was anything to be done, maybe order a different size if availability was causing the delay?

To test my theory, I went to the item listing and put a different size in my cart, and lo and behold, ship date changed to "within 24 hours". At this point I just reordered the different size, and submitted a ticket to cancel my original order. You think it would be pretty easy for a customer service rep to come across the same information about the availability of different sizes, right?

But no, I recieved a response back stating "changes to your order will cause further delay"! LOL! Pathetic, they didn't even bother checking the other sizes before sending me some scripted nonsense (a whole 24 hours later).

To this I could only reiterate my desire to cancel my order, and inform them that I reordered the item, no thanks to them. And do you know what they said to me? They responded that I should refer to my other ticket for matters concerning the cancellation of my order!

No, Light in the Box, YOU should be organized enough to know what's going on with my order, including all relevant tickets, and be capable of assisting your customers! If I was a manager there, I would be appalled at such embarrassing negligence.

Needless to say, this will be my last purchase from LiTB. Please take caution before ordering anything, because if you should need customer service for any reason, you are in for a migraine.