Brynnie L.

UPDATE: Dot and Bo's customer service was great. They offered me discounts, but I was no longer interested in the product, so they arranged for a pickup of the item.

Tried to buy a $300 bar cart. Cart was delivered 3 weeks after the original delivery estimate. After emailing customer service, was told they would look into and email me back. Finally I received package without a follow up email even though the site still said it hadn't even shipped. Cart was constructed completely differently to that of the picture on the website. Lesser quality materials, obviously different design. It was very clearly a copy of the original which was photographed where even the the simplest design aspects were not honored. The bar cart was not even close to flush with the ground. I sent them a picture with a pencil underneath the wheel, so about 1/2 an inch crooked. Each shelf was also crooked. The wheels in picture were wood, in the one they sent they were possibly a poor quality wood, but felt more like plastic with coating. In pic, the wheels were light brown wood, in reality they were jet black (this is how misleading the picture was.)