Bruce B.

As the old saying goes, "no good deed goes unpunished." Wanted to buy a wireless mesh system. Amazon had it for $10 less, but being a (former) loyal Best Buy customer I steered the business to them. Worst decision I ever made.

Getting the price match from BB was a major headache. First you have to complete the order at their list price, then jump through all kinds of hoops with a BB rep to get the final price modified. I received an email confirming my purchase. However, apparently the BB rep did something during the price adjustment that caused the order to get canceled.

Now, wouldn't simple common sense dictate that when an online order gets canceled (by BB's system, not the client) that it automatically gets passed to a human being to make an attempt to save the sale? I sure think all BB shareholders would agree... No attempt whatsoever was made. To add salt to the wounds, the cancellation email ended up in my spam folder, so I didn't see it for 2+ weeks. Only when the unit didn't arrive did I discover it.

For two weeks now the BB live chat feature has not been working, even during normal business hours (I tried on 2 PCs). I finally tried to reply to the cancellation email, and got the most unhelpful response ever:

"This is an automated response. Please do not reply to this email.
If you need additional assistance, please visit www.bestbuy.com/expertservice."

Does this mean there will be no further response to my email? Apparently so, because none has been received. The link just takes you to the normal customer service links.

So the moral to the story is, if Amazon has a lower price, just take it. BB doesn't deserve the efforts you have to make to get a price match. Their software should be automatically matching prices, or they don't deserve the business...