Bruce A.

Countless attempts to use them result in "GetHuman ran into a problem getting a rep for you." Then it wants you to call them directly! What a waste of my time. And, get this, there is no way to send a question or chat or ask a question, etc., of GetHuman. Ironic that the firm who wants to help you talk to a real person has no way for you to reach them even by chat/email.

I utilized Pep Boys for an oil change in response to email coupon of 30% off, free tire rotation and tire pressure, free wheel alignment check/inspection and free vehicle inspection. I was told that the reservation was for a different store but he could take me here. I asked if he would contact the store or should I and let me know that I was dropping car off at store #376 instead and was told, "don't worry about it." Turns out he never contacted the store and they are sending me communication about missed appointment and rescheduling.

He then told me I would be called when the car was ready but I didn't receive any document/receipt, etc., showing services that would be rendered, typical of car repair/maintenance shops. I reiterated the above and he gave me back the coupon with all the services in the coupon and said, "yes, yes, everything will be done."

When I received the call that the car was ready (by the same person who took my keys), I asked if everything was done and was told yes. I asked if anything was amiss or noted and he said, "I'll ask." This raised a red flag because why would he have to ask when he should be able to look at the check list document and see what fluids were refilled, what the wheel alignment measurements were (and whether they were within specs) and the list of checked off inspections done (battery, brakes, etc.) with any issues stated.

He came back on the phone and said everything was fine. I inquired as to why he had to ask instead of looking at the sheet? I asked about the vehicle alignment? He said that if anything was wrong, they would have told him. I reiterated that there should be a checklist proving what was checked, that there should be measurements for wheel alignment check as this is not eyeballed as okay. I said I wanted that checklist so I know what was checked.

He said, they check the brakes. I said, "is that all?" He replied, no, they check other things. I said I wanted the list of things checked. I said if I brought the car in without the oil change and paid for the vehicle inspection, what would I be paying for? And how did the wheel alignment get checked? He then rudely asked if I was having any problems with the car? I said that had nothing to do with the list of items checked or my current concerns. A vehicle inspection should be as thorough whether there are issues or not.

He said, "YOUR CAR IS READY, COME GET IT." And HUNG UP ON ME!

I contacted PepBoys corporate who informed me that there is a checklist and documentation should have been provided for everything. They contacted the store and wanted to speak to the store manager but he was unavailable. They sent a priority message that documentation be provided when I pick up the car and that the manager would get back to me shortly. He didn't.

I picked up the car. No documentation of vehicle inspection or wheel alignment check provided which is the reason I went to Pep Boys instead of Tires Plus a block away.

I am furious as my wife is going on a long trip and she wanted peace of mind which I now can't provide her.

I will never use Pep Boys again.