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I found the videos on their website helpful in choosing which parts I needed, but right after I pressed "checkout" I noticed the "All Sales Final" dialogue on the side. Then I noticed they charged me $10.95 to ship a small quartz movement that must only weigh an ounce or two. Shipping is via USPS so the cost to ship is mostly inflated profit for the merchant.
I tried to contact them but there is no response.
It seems a very poor way to run a business. I wish I had shopped somewhere else.
Tip for consumers:
Use a merchant who stands behind their merchandise.
Brock A.'s review of ClockParts.com earned a Very Helpful vote
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