Britton F.’s Reviews of GlassesUSA & more

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Eyeglasses

“Barely any customer service. Poor ordering system.”

2/23/24

The ordering system makes you pick between packages that have no coatings and all the coatings. You can't get clear lenses with just anti reflective coating. The coating option makes the lenses and everything you see yellow. The no coating option allows glare and reflection in your lenses which is extremely annoying. There is no real human to express these concerns to. Their sunglasses are good but their actual clear lense glasses are garbage.

Tip for consumers:
Individual choices instead of packages. Actual customer service instead of dumb robots that say the same stuff over and over again!

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Value

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Thank you

James S. – GlassesUSA Rep 2/18/24

Hi Britton,

We're sorry for any issues you experienced with your glasses thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com